Our Commitment to Privacy

A tradition of respect for rights

Credit Unions in Canada have a long history of respecting the rights of their customer-owners. As co-operative financial institutions, credit unions are committed to implementing policies and procedures that maintain these rights.

Your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information, established Policoes and Procedures, and appointed a Privacy Officer. You are entitled to review the Code, access your personal information, or contact the Privacy Officer at any time. Through these actions, what has been our accepted practice becomes our documented committment to you, the member.

Your Personal Information

We hold personal information about customer-owners to help us meet the highest standards of financial service. This information can include your name, address, Social Insurance Number (SIN), age, use of accunts and credit history, employment records, personal references, as well as the relationship of others linked to you in account services.

We obtain this information from you directly, and from the product and service arrangements you have made iwth or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the personal references you provide us.

Co-operative Financial Services Partners

Your credit union also provides services in conjunction with financial servcie partners that include the Co-operative Financial Services Group™ of companies. These companies include: Co-operators Insurance, Concentra Financial, Collabria, Credit Union Members Insurance Society (CUMIS), Credential Assessment Management Inc. Ethical Funds Inc., League Savings & Mortgage, Credential Financial Strategies Inc., or other similar organizations that support credit union goals and values and provide useful and baluable products and services to our customer/owners.

In accordance with regulatory requriements, your credit union may be required to collect, use or disclose information with other Co-operative Financial Services Partners in providing a service.

Your persoanl information may also be shared with these partners so that they may promote their services to you.

We only collect what we absolutely need

Because of the importance placed on customer-owners confidentiality, the  credit union will only collect, use or disclose infomration that we absolutely need. The credit union will ask for information for the following pursposes:

  • To understand your financial servicing needs;
  • To determine the suitability and eligibilty for products and services;
  • To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies;
  • To detect and prevent fraud, and to help safeguard the financial interests of the credit union and its members;
  • To meet legal and regulartoy requirements
  • For the promotion of products and services by your credit union and /or partner companies
  • We ask you for your SIN to comply with tax reporting requirements. For example, when you open a deposit account, we ask for your SIN as any interest earned must be reported. There are other purposes for which we may ask you for your SIN. For example, if you are applying for a loan or overdraft protection, we may ask for your SIN to ensure an accurate match between your personal information and your credit bureau report.

Personal Information Consent

We need your consent.
Here's how you can provide it.

You can provide us with your ixpress consent in a variety of ways (depending upon the sensitivity of the information) - in writing, electronically, or verbally in some instances. For current customer-owners implied consent will apply, where we can reasonably conclude that you have given consent by deciding not to withdraw your consent. Preferably, we will obtain your expressed consent in writing when you become a credit union member or when you apply for a new credit union service offering.

If, for whatever reason, you do not provide us with your written consent, or do not withdraw your consent, we will assume that we have your implied consent for the continuing use of your personal information for purposes discribed on this page, including diclosure to the Co-operative Financial Group of Companies.

You can iwthdraw your consent at any time, subject to legal or contracual obligations. For example, your credit union is required by law to provide a record of your interest earning information to the Canada Revenue Agency, therefore this information could not be limited. However, you must understand that if you make this choice, we may not be able to provide you with the product or service that you desire.

Credit Union Code for the Protection of Personal Information

Here is a summary of the 10 Principles. If you would like additonal information, please contact us:

1. Accountability

   We have designated a Privacy Officer who is accountable for our complience with the 
    principles of the Code.

2. Identifying Purposes
    Before or at the time we ask you for persoanl information, we will identify the purposes
    for which is will be used or disclosed.

3. Consent

    We require you knowledge and consent for the collection, use, or disclosure of personal 

4. Limiting Collection

   The collection of personal information shall be limited to that which is necessary for the
   purpose identified by the credit union.

5. Limiting Use, Disclosure, and Retention

    If you have provided explicit limited consent, your personal information shall not be       used or disclosed for purposes other than those for which it was collected or as required    by law. We will retain your information only as long as necessary to fulfill identified          purposes.

6. Accuarcy

   We will keep your information accurate, complete, and-up-to date.

7. Safeguards

   We will protect your personal information with appropriate security safeguards.

8.  Openness

    We will make specific, understandable information readily avaliable to you about our         personal information and practices.

9. Individual Access

    When you request it, we4 will give you access to the existence, use, and disclosure        of your information. You are entitled to question its accuracy and completeness, and its

10. Challenging Complience

     You are entitled to question the Privacy Officer about our complience with any of               these  principles.

Web Site Privacy

On our web site, we only collect personal information required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services. For more information on our web site Privacy Statement, please read below.

Information we collect on our site.

You can visit all public areas of our site without providing any personal information about yourself. Our web site collects only non-personal information based on a visitor's Internet Protocol (IP) address (this is not personally identifiable). Information collected includes the date and tme of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

If you send us an email, any information provide dby you will only be 7used for the purpsoes of responding to your inquiry or acting on your request. We will not use your name or email address for any other purposes with additional consent.

Links to other Web sites

Our web site contains links to other web sites that are part of, affilliated with, or have a business relationship with Victory Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Victory Credit Union web site Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

How do I contact Victory Credit Union with Questions or Concerns?

We welcome any questions or concerns about our Privacy Statement, or the practices of this site. Please contact us by email or in writing at the following address:

Natasha Chaisson
Privacy Officer
Victory Credit Union
150 Wentworth Road
PO Box 340
Windsor, NS  B0N 2T0

Victory Credit Union reserves the right to amend its Internet Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.