Career Opportunities

Position Name

Full- Time Member Engagement Officer

Position Description

Victory Credit Union is a full-service financial institution with 3 branch locations serving our members throughout Hants County.  We are currently seeking an individual to join our team as a full-time Member Engagement Officer.  The main purpose of this position is to manage and develop, a portfolio of personal loans as part of a professional team.

Reporting to the Manager, Lending and the Branch Manager,  the Member Engagement Officer will be responsible for, but not limited to managing and developing a portfolio, providing lending services to current and potential members, and ensuring all lending activities are in compliance with legislation and best practices. 

The position:

  • Interview members to determine their needs. Complete an application and financial analysis for all new, amended and renewal requests.
  • Analyze applicants’ financial status and credit to determine the feasibility of granting loans.
  • Prepare credit information necessary to establish credit limit including such factors as the applicants’ assets, credit experience, debt/income ratio, credit score and other underwriting procedures in accordance with policy and procedures. Approves or declines loans within approval limits.
  • Analyze current local market and potential trends to plan and develop relationship building activities.
  • Analyze potential opportunities involved in each situation to further assist the member. Cross sell borrowers on the benefits of utilizing other Credit Union services including investment referrals.
  • Monitor account overdraft activity to ensure accounts operate within limits and qualify from a risk standpoint. Ensure appropriate action is taken to minimize losses.
  • Acts as work leader to the Member Service Representatives. Provides training and guidance on teller practices and procedures, regulatory, compliance and credit union philosophy. Provides training/tips and techniques to increase referrals.
  • Supports virtual and mobile service offering.
  • Completes reports and other duties as assigned.

Qualifications Required

The person:

  • Confident, competitive and professional in building relationships
  • Organized, efficient and have a desire to help the team grow.
  • A passion for helping others reach financial success.
  • Business Administration certificate or diploma and 2-3 years experience in credit or an equivalent combination of training and experience along with a strong desire to grow professional credit knowledge.
  • Exceptional communication, work planning and management skills
  • Computer skills with a focus on Microsoft Office Suite including advanced knowledge of Word & Excel.
  • Flexible to support lending needs at any of our Windsor, Brooklyn or Kennetcook locations.

Not meeting all the requirements? At Victory Credit Union we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may just be the right candidate for this role, or other opportunities we may have.

Victory Credit Union offers a competitive compensation package.

Job Reference Number

FT_05_2023

Closing Date

October 30, 2023

Job Location

Hants County, Nova Scotia

How to Apply

To apply for this position, please forward your resume and cover letter to: sfletcher@victorycreditunion.ca
or by mail to:

                                                    Susan Fletcher, Manager HR/Member Services

                                                                             7763 Highway 14
                                                                                 Newport NS
                                                                                   B0N 2A0


Please note that all offers of employment are conditional upon acceptance of an individual Fidelity Bond application which includes a criminal record check as well as a credit check.

We wish to thank applicants in advance however only candidates selected for an interview will be contacted. 

The position will be advertised until October 30, 2023.