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We are committed to ensuring the financial well-being of our members, and providing high-quality service to both members and the public. We recognize that sometimes things can go wrong. If any aspect of your credit union experience concerns you, we encourage you to follow these steps

1 .If you are dissatisfied with the service offered by a staff member, please speak to that person’s supervisor.

2. If this is not appropriate, or the resolution is not satisfactory, please escalate your concern to the credit union branch manager .

3.  If the branch manager does not resolve the issue, please escalate to the general manager (in some cases, the branch manager and general manager may be the same person).

4.  If you still feel your concern has not been appropriately dealt with, and you deal with a credit union based in New Brunswick, Newfoundland and Labrador**, Nova Scotia or Prince Edward Island, you may choose to take your complaint forward to the third party Credit Union Ombudsperson.

The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the complainant or the credit union when investigating disputes. This service is free of charge to the complainant, however, there is no provision for the award of costs for solicitors or other professionals and recommendations are not binding on credit unions. Some credit unions may choose to involve their Board of Directors in the complaint process.

To find your credit union’s contact information go to the Conatact Us page.
The Ombudsperson can be contacted by:

Fax:  (902) 453-4456        Email:  Ombudspersonservice@aclsm.ca

Complaint Forms can be obtained directly from your credit union.

 

 


  • Head Office

    Head Office

    41 Gerrish Street
    P.O. Box 340
    Windsor, NS
    B0N 2T0
    Tel: (902) 798-1820
    Fax: (902) 798-1255

  • Brooklyn

    Brooklyn Branch

    7763 HWY 14
    P.O. Box 40
    Newport, Hants Co., NS
    B0N 2A0
    Tel: (902) 757-2525
    Fax: (902) 757-1766

  • Kennetcook

    Kennetcook Branch

    6206 Hwy. #354
    Comp. 8, Box 8
    Kennetcook, NS
    B0N 1P0
    Tel: (902) 362-2594
    Fax: (902) 362-2150

  • Windsor

    Windsor Branch

    150 Wentworth Road
    P.O. Box 340
    Windsor, NS
    B0N 2T0
    Tel: (902) 798-5726
    Fax: (902) 798-4425

Contact Victory Credit Union